Shipping, Return & Refund Policy
At NocturaSwim, we want you to shop with confidence! We provide high-quality shapewear swimsuits at an affordable price without compromising on quality. To make your experience seamless, we offer free ground shipping across the 48 contiguous U.S. states and Washington, D.C. and a hassle-free return policy so you can buy with peace of mind.
Shipping Policy
Placing an Order
Once you place an order, our team processes and confirms it within 1 business day. As soon as payment is verified, we ship your order immediately. You can typically expect delivery within 3-5 business days.
đŚ We ship Monday through Friday only.
Order Tracking
When your order is ready to ship, youâll receive an email with tracking details, so you can follow your packageâs journey to you.
Shipping Delays & Lost Packages
While we strive for timely deliveries, occasional shipping delays due to high volume, carrier issues, or weather conditions may occur. If your package shows no movement for 14 business days, weâll provide a replacement or refundâno hassle!
Need to Adjust Your Order?
If you need to change your order or select a different size, email us at support@nocturaswim.com as soon as possible. If your order hasn't shipped yet, weâll do our best to accommodate your request.
đď¸ Need help picking the right size? Feel free to contact us before or after orderingâwe're happy to assist!
đ Please note: During peak shopping periods, shipping carriers may experience delays beyond our control. However, weâll always work to get your order to you as soon as possible!
Return & Refund Policy
We want you to love your purchase! Thatâs why we offer a 30-Day Money-Back Guarantee. If you're not completely satisfied, you can request a return or refund within 30 days of receiving your item.
How to Start a Return
To initiate a return, email us at support@nocturaswim.com. Weâll provide a return shipping label and instructions on how to send your item back.
đŚ Items sent back without a return request will not be accepted.
Return Eligibility
To be eligible for a return, your item must be:
âď¸ In its original conditionâunwashed, unused, with all tags and hygienic liner attached.
âď¸ In its original packaging.
âď¸ Accompanied by the receipt or proof of purchase.
Once we receive and inspect your return, weâll process your refund if it meets these criteria.
Damaged or Incorrect Items? Weâll Make It Right!
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and weâll resolve the issue promptly.
Exchanges
If youâd like a different item, the fastest way is to return your original item first. Once your return is accepted, you can place a new order for the item you want.
Refunds
Refunds are issued to your original payment method and typically process within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.
If you have any questions, feel free to reach outâweâre here to help! đ